Global Technical Support Outsourcing Market 2014-2018

About Technical Support Outsourcing

Technical support is a wide range of services through which enterprises provide assistance to users of technology products. The support is usually delivered over email, telephone, website, or an incident logging tool and onsite technical support. Large organizations usually have internal technical support teams, while small and medium-sized organizations more often outsource technical support services to specialized firms that are referred as managed service providers. With the rise in the complexity of IT infrastructure and pricing models of various organizations, the technical support for products and services has become a crucial differentiating factor.

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TechNavio’s analysts forecast the Global Technical Support Outsourcing market to grow at a CAGR of 5.92 percent over the period 2013-2018.

Covered in this Report

The Global Technical Support Outsourcing market can be segmented into two divisions: Help Desk Support Outsourcing and Call Center Technical Support Outsourcing. This report covers information about the market share of the Global Technical Support Outsourcing market by Services. The report also covers information about the geographical segmentation of the Global Technical Support Outsourcing market based on three key regions.

TechNavio’s report, Global Technical Support Outsourcing Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the Americas, and the APAC and EMEA regions; it also covers the Global Technical Support Outsourcing market landscape and its growth prospects in the coming years. The report includes a discussion of the key vendors operating in this market.

Key Regions

• Americas

• APAC

• EMEA

Key Vendors

• Hudson Software

• Inforonics Global Services

• Qcom Outsourcing

• Wipro

Other Prominent Vendors

• HCL Technology

• IBM

• Iyogi

• Support.com

• Telus International

Market Driver

• Rapidly Changing Channel Preferences

• For a full, detailed list, view our report

Market Challenge

• Gaps in Customer Expectation

• For a full, detailed list, view our report

Market Trend

• Increased Adoption of SOA and Integration

• For a full, detailed list, view our report

Key Questions Answered in this Report

• What will the market size be in 2018 and what will the growth rate be?

• What are the key market trends?

• What is driving this market?

• What are the challenges to market growth?

• Who are the key vendors in this market space?

• What are the market opportunities and threats faced by the key vendors?

• What are the strengths and weaknesses of the key vendors?